Frequently asked Questions

Counselling most commonly refers to the process of talking with a trusted and trained professional to assist with exploring: mental health concerns, thoughts, feelings, behaviours and general concerns that personally impact the client. Counsellors therapeutically work with clients to increase their overall wellbeing. Although many people assume counsellors offer advice, the role of the therapist is actually to connect, listen and understand the client as the expert in their own world. Counsellors support clients on their process of growth, they provide an external perspective as clients gain insight and self-awareness while assisting with supportive strategies in-line with the clients personal goals. 

Many people forget that the Mind is part of the Body, and that it’s equally as important to look after mental health as physical health. It is normal for everybody to experience personal challenges from time to time. Most of the time people have the personal skills, and the support of friends and family to manage everyday circumstances. However, sometimes engaging a professional for an external perspective can be a helpful resource.

Current Australian statistics suggest that 1 in 5 people between 16 – 85 will experience mental illness in any year, with nearly half of all people experiencing a mental health issue over their lifetime. However, unfortunately only a fraction of people will seek and find professional support at a time of need. If you, or somebody you care about is struggling with their mental wellbeing, please don't do it alone. Take the first step and share with a trusted friend, family member or professional you trust. 

The goal of the therapeutic relationship is to be a safe and trusted space where the client feels listened to, supported, and understood. Privacy and Confidentiality (within legal requirements) are the cornerstone of the therapeutic relationship and key to facilitating a space where personal walls can be lowered, and honest communication expressed.

Counselling sessions typically last for 50 – 60 minutes. During the first session your counsellor will explain the foundations of privacy and confidentiality and focus on connecting with you in order to understand you in your unique personal circumstances. Depending on your situation, anywhere from a few sessions up to longer term therapy may be discussed. However, client empowerment is key to the therapeutic journey. Therefore, the client is always in charge of the progress, the agenda, and the level of continued engagement.

No, you do not need a referral to attend counselling. People are often surprised to find out that Counselling can be more affordable than the Gap Fee of other Professional Services. 

Making the step to see a counsellor is a big decision and good relationships take time to build. However, if after your first session you do not feel comfortable, you are under no obligation to return. If you are happy to discuss this, your feedback is always helpful, sometimes a simple conversation around expectations is all that is required in order to find the right balance moving forward.

Yes, regardless of your personal faith you are welcome to include it as part of your therapeutic conversation. Personal faith is an important part of what makes up a person. All people should be understood in the context of their own world and beliefs. These may include their, cultural background, social connectedness, spirituality or personal / family beliefs and values.

No, you do not need any specific preparation. Although it can be helpful to have spent some time reflecting on any goals, or concerns you would like to discuss. 

Counsellor's are here to help people in times of crisis at scheduled appointments. Therefore, counselling does not replace the need for people to have access to 24/7 crisis supports. If you or somebody you care about is in an Emergency Crisis and seeking immediate care please contact:

Lifeline: 13 11 14
Kids Helpline: 1800 551 800
Suicide Call Back Service: 1300 659 467
13 YARN: 13 92 76 (support of Aboriginal and Torres Strait Islander people)